We will provide regular financial and performance reports to clients to show how we are performing.
We are confident that we will achieve the highest repudiation rates in the industry and that we will drive down clients’ indemnity spend. To that end, we are happy to enter into 'risk and reward' payment schemes - either by comparing our performance with other panel providers, or as a sole provider, with performance evaluated with agreed KPIs. A 5% fee uplift or penalty by assessment on a monthly, quarterly or annual basis is proposed. We will review all pre-litigation claims that enter litigation. If ‘leakage’ were avoidable, then there would be no charge in our handling of such claims.