Updated Claims Portal MI

The Claims Portal has recently released its latest management information (MI) for January of 2019.

In January, 455 disease claims entered the Portal. Of these 455 claims, 207 left it at Stage 1. The majority of these, 166 were because of the time to reply expired. 41 cases were denied or admitted with an allegation of contributory negligence. The graph below shows a 12-month rolling summary of the number of CNFs that left the Portal at Stage 1.

A 12-month rolling summary is a cumulative calculation.

For example, the rolling 12-month sum for January 2019 is calculated by adding the rolling sum for December 2018 (3,053) to the difference between CNFs leaving the Portal at Stage 1 in January 2019 (207) and January 2018 (313).

The variation between CNFs which left at Stage 1 in January of the current year and January of the previous year was negative [(-)106].

3,053 + (-)106 = 2,947 (the latest rolling sum).

As such, a 12-month rolling sum does not always increase, despite being cumulative.

Ministry of Justice Portal: EL/Disease Statistics January 2019 – Rolling 12 Month Summary of CNFs Leaving Portal at Stage 1.


The figures include CNFs that have not had a response at the end of Stage 1:

  1. CNFs where liability has not been accepted; and
  2. CNFs where liability has been accepted with contributory negligence.

The figures do not include CNFs that were taken out of the process using the Exit function during Stage 1.

2 claims left the Portal at Stage 2 for reasons other than settlement. 171 were exited from the Portal. Of these exited claims, 13 were duplicates and 6 had incomplete CNFs. 90 claims left the Portal because the claim required further investigation.

Every year since 2015/16, claims settled through the Portal have decreased in the month of January. Last month, 24 settlement packs were reached. Meanwhile, 1 court pack was completed for the court to adjudicate on quantum.

Of the 24 claims settled through the Portal, the average amount of damages in January 2019 was £3,734, £500 less than the amount recorded in January 2018 (£4,234). In December of last year, when we most recently reviewed portal figures (here), the average general damages payment was £3,617, £117 less than January 2019 damages. The table below shows the trend in the amount of damages secured between 2015 and 2019.

Ministry of Justice Portal: EL/Disease Statistics January 2019 – Average General Damages on Settled Claims